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Resident complaints and questions are taken by phone at 763-785-6165 or email at pw@ci.blaine.mn.us, five days per week, 7:30 AM to 4:00 PM. Complaints or questions are taken by the secretarial staff in the department. Many of the problems are resolved at that level. Complaints needing further attention are answered by a supervisor or the Public Works Director.
Some of these problems can be resolved or answered by a return phone call. However, many require a visit to the resident to see the complaint or problem. All calls are answered and logged during working hours. After hours calls can be left on the City Hall answering machine and are dealt with during the next business day.
Typical Complaint Calls and Responses
| Complaint |
One regular complaint is, "You filled my driveway". This call is most often registered by a resident who is very angry. |
| Response |
The response to this problem is, "We are sorry, but we are not able to control the snow from going into driveways. All residents must be prepared to clear their own driveways." |
| Complaint |
Another regular complaint, "I have more snow in my driveway than my neighbor." |
| Response |
Normal answer. "We are sorry we cannot control who gets how much snow." |
| Complaint |
"The plow dug up my boulevard sod." |
| Response |
"Give us your address and we will replace it in the spring." |
| Complaint |
"The snow plow knocked over my mailbox." |
| Response |
"The City will replace a mailbox if there is physical damage to the box by the plow. Most mailboxes are knocked down by the shear weight of the snow and a poor mailbox post. Please remember, you are responsible to clear snow from your mailbox so the mail carrier can deliver your mail." |
| Complaint |
"I can't see my fire hydrant." |
| Response |
"The residents are asked to clear snow from the fire hydrants. This could be a matter of life or death for your family or a neighbor. We request your help with this and thank you in advance for your help." |
| Complaint |
"I live on a Cul-de-sac residents and the City piles more snow in some yards than others." |
| Response |
"Most cul-de-sacs have limited snow storage space with driveways, mailboxes, and fire hydrants. Very often there are some cul-de-sacs where two or three homes have no storage room and all the snow has to go in the remaining yards." |
| Complaint |
"My street is slippery." |
| Response |
"Thanks for calling. We will be there as soon as possible. These calls are highest priority." |
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